returns & refunds

Every item is printed to order by our print partner in the UK or EU, depending on the item — typically 2–5 working days to print, then a further 2–3 days in transit. Here's how we put things right when something isn't right, and what the law already guarantees you.

Faulty, damaged or wrong items

If your order arrives damaged, misprinted, or isn't what you ordered, email [email protected] within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund — your choice. You won't need to post anything back.

Your statutory right to change your mind

Under the Consumer Contracts Regulations 2013 you have the right to cancel an order for any reason. You have 14 days from delivery to tell us you want to cancel, and a further 14 days from that notice to return the goods. Email [email protected] with your order number and we'll confirm your cancellation and send you the return address.

We'll refund the item price and the delivery charge you originally paid (capped at the cost of our cheapest standard delivery option) to your original payment method within 14 days of receiving the item back, or of you giving us evidence that you've sent it back — whichever is earlier. We may reduce your refund if the item has been worn, washed or used beyond what's needed to check it fits and works as you'd expect. Return postage is at your own cost for a change-of-mind cancellation — we recommend a tracked service.

Need a different size?

Because every item is printed to order, we can't offer direct exchanges. To change size, cancel and return the item as above for a refund and place a new order in the size you need — if you're between sizes or unsure, email us before ordering and we'll help you choose.

Where returns go

We don't hold stock ourselves — every item is printed and posted by our fulfilment partner, Printful, and returns go back to them rather than to us directly. Their returns address can be outside the UK depending on which of their facilities made your item. We'll always give you the correct address to use when you get in touch to return something.

Undelivered parcels

If a parcel is returned to us because the delivery address given was incomplete or incorrect, or because it wasn't collected or claimed, we'll contact you to arrange redelivery. Postage for the second attempt is at your cost.

Nothing here limits your rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.